Customers should note that while shopping online with Raw Blend Pty Ltd they are subject to governing Terms & Conditions below, which should be reviewed before any orders are placed. These Terms & Conditions exist without exception, and customers should recognise them as part of their agreement to use the Raw Blend Pty Ltd website. We reserve the right to make adjustments to the given Terms & Conditions without notice, and as such, ask that customers review them each time they use Raw Blend Pty Ltd.
Product Images, Descriptions & Information
Raw Blend Pty Ltd has done its best to ensure images of our product range are accurate depictions of the actual product, however we do not guarantee it. The descriptions and information supplied is true to the real product at time of website publication, and Raw Blend Pty Ltd reserves the right to make corrections to errors and omissions. All prices are quoted in Australian Dollars, including relevant GST. Please note that prices and bonus offers are available only while stock lasts. Customers should assume accessories are not included unless otherwise stated.
When you place an order online with Raw Blend you will receive an immediate confirmation email with your order details. If, for any reason, Raw Blend doesn’t have the product you ordered in stock, we will contact you immediately to offer a refund or to let you know how long till stock arrives and create a back order. When you receive your order, if there are any problems/faults with a product/order (including missing items) the Customer Service Department must be notified within 24 hours of receiving the goods.
We accept payment by:
- Credit Card VISA, MasterCard, American Express (AMEX online orders only)
- EFT Bank Transfer or Direct Deposit (Account Name: Raw Blend Pty Ltd. Bank: St George. BSB: 114 879. Account number: 420 193 363). Please quote your name as reference with payment. Please email Raw Blend customer service to notify us of payment and order details (eg. colour of choice for Vitamix). For Electronic Funds Transfer, orders will be processed once the funds arrive in the Raw Blend account.
- Cheque or Money Order (Make cheques or money orders payable to Raw Blend Pty Ltd and include your full name, delivery address, email and telephone number. Please also include a copy of your driver’s license. Personal cheques issued by Australian banks in Australian currency are subjected to 5 business day’s clearance. Your item will be dispatched as soon as the funds clear.)
Raw Blend Pty Ltd will not accept returns or offer refunds on any used products. Raw Blend Pty Ltd will not be held responsible where a customer has made an incorrect choice regarding a product.
Raw Blend Pty Ltd will gladly replace any goods that are delivered to their destination in a faulty or damaged condition. Customers must lodge a notification of their intention to return a good to the Customer Service Department within 24 hours of the product’s delivery. The Customer Service Department can be contacted by telephone on 07 3376 7630 or via e-mail at firstname.lastname@example.org, and will provide instructions as to how to return the product to Raw Blend Pty Ltd. When contacting Customer Service, please provide the following information:
- Order Number
- Delivery Address
- Phone Number
- Reason for Return
- Photo attachment for email (if product is damaged)
Raw Blend Pty Ltd will exchange/refund any unused undamaged products within 30 days of the purchase transaction if the product is returned in its original packaging (without writing on the box, must be packaged in a separate master box) and is submitted with proof of purchase (tax invoice and/or packaging slip). A $100.00 admin fee will be incurred for all returned products (no admin fee will be incurred if the return is for warranty/repair reasons). Raw Blend Pty Ltd does not reimburse delivery and handling charges where a customer has made an incorrect choice regarding a product, and customers returning products do so at their own cost and risk. We also ask that you include a note explaining the reason for the product return, together with a daytime contact telephone number so that our Customer Service Department can contact you. Our friendly staff will be in contact to organise a refund where Raw Blend Pty Ltd is unable to replace or exchange returned goods. Refunds can be reimbursed to your credit card or by cheque.
We ship to Australia & New Zealand only:
- For Australian customers there is a $12.50 flat rate per order or FREE shipping on orders over $250 (please note: some specific products also offer FREE shipping). Shipping insurance is included free of charge for Australian orders.
- New Zealand shipping costs are calculated at checkout by order weight. Please note: we do not ship Dehydrators, Vitamix For Business Blenders, Ezy Grow & Water Filters (bench top) to New Zealand. If these items are ordered they will be refunded. Shipping Insurance is optional (and recommended) for New Zealand orders including Vitamix For Home, Raw Juicer 5000 products. Insurance can be selected on the main products page for specific items. Raw Blend WILL NOT be held responsible for lost New Zealand orders including Vitamix For Home & Raw Juicer 5000 products. Insurance is included free of charge for other products ordered to New Zealand.
For Australian orders we ship with Fastway Couriers and eParcel (Australia Post):
- We utilise Fastway Couriers for delivery to home and workplace addresses (not PO Boxes). If you are not at the designated delivery location when the Fastway driver arrives, they will leave a card in your mailbox. You will need to call Fastway to arrange a re delivery time.
- We utilise eParcel for delivery to PO Boxes, rural areas and if requested in the order comments at checkout. Customers will receive a tracking number via email once the order has been shipped.
- We offer Express Post services if required for that special occasion. Please contact customer service for a quote.
New Zealand orders will be shipped by eParcel (Express Courier International).
Order Pickup: Items may be picked up and paid for at our office/warehouse: Unit 10, 176 Bluestone Circuit, Seventeen Mile Rocks 4073 Brisbane Australia. We have a showroom with most products on display.
When your order has been processed and payment received, your order will be dispatched as soon as we possibly can. This will normally be the same day or next business day (please note: we are not open weekends).
Please see below for estimated delivery times:
- NSW and QLD Metropolitan customers: Allow 1-3 business days delivery from time of dispatch
- VIC, SA and ACT Metropolitan customers: Allow 1-5 business days delivery from time of dispatch
- WA and NT Metropolitan customers: Allow 5-10 business days delivery from time of dispatch
- TAS Metropolitan customers: Allow 3-7 business days delivery from time of dispatch
- New Zealand: 2-3 days (providing the order does not get held up in customs)
- Rural customers: Delivery times may exceed the above guidelines
Please note: delivery times above are a guide only.
We won't sell or disclose your details to anyone. Everything we do, we do openly, honestly and with upmost integrity.
Our web page does not record any information about you other than what is volunteered by you, and your IP address for order security. If you choose to supply us with your email address it will be stored for purposes of supplying you with requested information, improving our content, notifying you of updates to the web page and relevant information. We do not sell or rent any of your details to anyone and you may choose to be removed from our mailing list at any time by following instructions at the bottom of all automated correspondence or by notifying us.
If you supply us with your postal address online you will only receive the information for which you provided us your address. If you supply us with your telephone number(s) online will only receive telephone contact from us with information regarding orders placed online or information requested. We do not partner with any ad server companies trying to sell you anything. From time to time, we may use customer information for new, unanticipated Raw Blend uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our website periodically.
The products, information and recipes found on rawblend.com.au are not intended to replace professional medical advice or treatment. Our information and products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Please consult your own doctor or healthcare provider to determine the best course of treatment for you. All individuals are different and Raw Blend assumes no responsibility for the use or misuse of this website’s material. Your use of this website indicates your agreement to these terms and those published here.