Terms & Conditions

Terms & Conditions

 

Terms of Use

Customers should note that while shopping online with Raw Blend Pty Ltd they are subject to governing Terms & Conditions below, which should be reviewed before any orders are placed. These Terms & Conditions exist without exception, and customers should recognise them as part of their agreement to use the Raw Blend Pty Ltd website. We reserve the right to make adjustments to the given Terms & Conditions without notice, and as such, ask that customers review them each time they use Raw Blend Pty Ltd.

 

Product Images, Descriptions & Information

Raw Blend Pty Ltd has done its best to ensure images of our product range are accurate depictions of the actual product, however we do not guarantee it. The descriptions and information supplied is true to the real product at time of website publication, and Raw Blend Pty Ltd reserves the right to make corrections to errors and omissions. All prices are quoted in Australian Dollars, including relevant GST. Please note that prices and bonus offers are available only while stock lasts. Customers should assume accessories are not included unless otherwise stated.

 

Payment Details

Online Ordering

When you place an order with the Raw Blend Pty Ltd online you will receive an immediate confirmation email or your order details. If, for any reason, Raw Blend Pty Ltd doesn’t have the product you ordered in stock, we will contact you immediately to offer a refund or to let you know how long till we have stock. When you recieve your order: if there are any problems/faults with a product/order (including missing items) the Customer Service Department must be notified within 24 hours of receiving the goods.

Credit Card

We accept payment by:

VISA
Mastercard
AMEX (online orders only)

EFT Bank Transfer or Direct Deposit

Account Name: Raw Blend Pty Ltd
Bank: St George
BSB: 114 879
Account number: 420 193 363
Please quote your Name or Phone Number as Reference with payment. Please call or Email Raw Blend Pty Ltd to notify us of payment and choice of colour for your machine. For Electronic Funds Transfer, orders will be processed when the transfer funds arrive in the Raw Blend Pty Ltd account.

Cheque or Money Order

Make cheques or money orders payable to Raw Blend Pty Ltd and include your full name, delivery address, email and telephone numbers. Please also include a copy of your drivers license. Personal cheques issued by Australian banks in Australian currency are subjected to 5 business days clearance. Your item will be dispatched as soon as the money has cleared.

 

Refunds/Return Policy

Raw Blend Pty Ltd will not accept returns or offer refunds on any used products. Raw Blend Pty Ltd will not be held responsible where a customer has made an incorrect choice regarding a product.

Raw Blend Pty Ltd will gladly replace any goods that are delivered to their destination in a faulty or damaged condition. Customers must lodge a notification of their intention to return a good to the Customer Service Department within 24 hours of the product’s delivery. The Customer Service Department can be contacted by telephone on 07 3376 7630 or via e-mail at info@rawblend.com.au, and will provide instructions as to how to return the product to Raw Blend Pty Ltd. When contacting Customer Service, please provide the following information:

Order Number
Reason for Return
Name
Delivery Address
Daytime contact number
Photo attachment for email (if product is damaged)

Raw Blend Pty Ltd will exchange/refund any unused undamaged products within 30 days of the purchase transaction if the product is returned in its original packaging (without writing on the box etc- must be re sent in a separate master box) and is submitted with proof of purchase (tax invoice/receipt, and/or packaging slip). A $100.00 admin fee will be incurred for all returned products (no admin fee will be incurred if the return is for warranty/repair reasons). Raw Blend Pty Ltd does not reimburse delivery and handling charges where a customer has made an incorrect choice regarding a product, and customers returning products do so at their own cost and risk. We also ask that you include a note explaining the reason for the product return, together with a daytime contact telephone number so that our Customer Service Department can contact you. Our friendly staff will be in contact to organize a refund where Raw Blend Pty Ltd is unable to replace or exchange returned goods. Refunds can be reimbursed to your credit card, or by posting a cheque.

 

Shipping Policy

All items in this shop are for shipping throughout Australia only! There is a $10.00 flat rate per order or free shipping on all orders over $175.00. We prefer to use Fastways Courier to either your home or workplace.If you are not at the designated delivery location when the courier arrives, Fastway will leave a card at the premises with the driver’s mobile phone number. You will need to call the driver and arrange another drop off time. Items for delivery outside standard courier routes, and small size item will be sent via Registered Mail through Australia Post. If sent to a PO BOX or your local Post Office you will receive a card from Australia Post directing you to go to your local post office to collect the parcel. Tracking information can be supplied upon request. Please email: info@rawblend.com.au or telephone 07 3376 7630 for this information. Items may be picked up by prior arrangement from our warehouse at: Unit 10, 176 Bluestone Circuit, Seventeen Mile Rocks, 4073, Brisbane.

 

Delivery Times

When your order has been processed and money received, your item will be dispatched as soon as we possibly can. This will normally be the same day or the next day.

Please see below for esitmated delivery times:

NSW and QLD Metropolitan customers: Allow 1-3 business days delivery from time of dispatch
VIC, SA and ACT Metropolitan customers: Allow 1-5 business days delivery from time of dispatch
WA and NT Metropolitan customers: Allow 7-10 business days delivery from time of dispatch
TAS Metropolitan customers: Allow 3-7 business days delivery from time of dispatch
Rural customers: Delivery times will exceed the above guidelines

Please note: delivery times above are a guide only.

 

Privacy Policy

We won't sell or disclose your details to anyone. Everything we do, we do openly, honestly and with upmost integrety.

Our web page does not record any information about you other than what is volunteered by you, and your IP address for order security. If you choose to supply us with your email address it will be stored for purposes of supplying you with requested information, improving our content, notifying you of updates to the web page and information relevant to Vitamix. We do not sell or rent any of your details to anyone and you may choose to be removed from our mailing list at any time by following instructions at the bottom of all automated correspondence or by notifying us.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address. If you supply us with your telephone number(s) on-line will only receive telephone contact from us with information regarding orders placed on-line or information requested. We do not partner with any ad server companies trying to sell you anything. From time to time, we may use customer information for new, unanticipated Raw Blend uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

 

Medical Disclaimer

The products, information and recipes found on rawblend.com.au are not intended to replace professional medical advice or treatment. Our information and products are not intended to diagnose, treat, cure or prevent any disease or medical condition. Please consult your own doctor or healthcare provider to determine the best course of treatment for you. All individuals are different and Raw Blend assumes no responsibility for the use or misuse of this website’s material. Your use of this website indicates your agreement to these terms and those published here.