International Shipping

At Raw Blend we offer international shipping on selected products. We currently offer international shipping to New Zealand, Singapore, Indonesia, Malaysia and the Philippines only. All prices on www.rawblend.com.au are displayed in Australian Dollars (AUD) and all orders will be charged in AUD.

Product Exclusions

We are unable to ship some products internationally due to distributor agreements or shipping parameters.

New Zealand – we DO NOT ship Food Dehydrators, Juicers or Bench Top Water Filters.
Singapore – we DO NOT ship Excalibur Dehydrators, Kuvings Juicers or Bench Top Water Filters. If these items are ordered they will be refunded. Please note, in this instance, you will not be refunded our payment merchant fees, as they are not refunded by our merchants.
Indonesia – we DO NOT ship Excalibur Dehydrators, Kuvings Juicers or Bench Top Water Filters. If these items are ordered they will be refunded. Please note, in this instance, you will not be refunded our payment merchant fees, as they are not refunded by our merchants.
Malaysia – we DO NOT ship Excalibur Dehydrators, Kuvings Juicers or Bench Top Water Filters. If these items are ordered they will be refunded. Please note, in this instance, you will not be refunded our payment merchant fees, as they are not refunded by our merchants.
Philippines – we DO NOT ship Excalibur Dehydrators, Kuvings Juicers or Bench Top Water Filters. If these items are ordered they will be refunded. Please note, in this instance, you will not be refunded our payment merchant fees, as they are not refunded by our merchants.

Carrier Service

We dispatch all international orders with Australia Post Registered Post or Express (both registered services with tracking and signature on delivery). There may be delays in delivery of orders due to unprecedented demand within the Australia Post network and limited flights due to COVID-19. Your order will be dispatched within our normal time frames (1 to 2 business days).

Click here for important updates on Australia Post.

Shipping Cost & Delivery Times

International shipping costs are calculated by the destination country and the total weight of your order. To estimate shipping costs and delivery times to your destination, add the desired products to the cart, continue to checkout, enter your contact information and shipping details including your country and postcode, continue to the shipping method, and you will see the shipping options displayed. If you have any questions, please contact us.

GST – Goods & Service Tax

10% GST (currently payable in Australia) is automatically removed from the purchase price of your products for overseas orders, this is reflected in the shopping cart. Please note you will be required to pay any import fees/taxes coming into New Zealand or Singapore.

Customs & Duties

Prices do not include relevant overseas customs duties, foreign taxes, or other fees, which may be imposed, and this is solely the responsibility of the customer. We will not be held responsible for any additional charges on your international order, nor can we accept a return of the order in this case. Your parcel may be abandoned if you refuse to pay these charges. We will not be held responsible for any loss of funds because of this occurrence.

For more information about New Zealand Duty Click Here to check whether your order will attract any additional charges.

Warranty & Returns

All products sold on our website are covered by the relevant Australian warranty only. There is no international warranty, except for Vitamix Household warranties, which are valid within New Zealand (not Singapore, Indonesia, Malaysia or The Philippines). Vitamix for Business also offers our New Zealand customers (not Singapore, Indonesia, Malaysia or The Philippines) a 3-year warranty on parts, no warranty on labour and shipping costs are not covered.

We do not accept international returns or offer refunds on any products and will not be held responsible where a customer has made an incorrect choice regarding a product.

If a product has a fault and needs to be returned to Raw Blend or an Australian service centre, or if a replacement part needs to be sent internationally, then the customer is solely responsible for the cost of shipping (two-way) and any associated fees.

Transit Cover / Damaged in Transit

All international orders include transit cover in the shipping price. In the unlikely event there are any items that are missing or that arrive broken or faulty, we must be notified in writing by email info@rawblend.com.au with photographic or video evidence, within 24 hours of receipt of the goods.