30 Days Returns Policy
At Raw Blend we want to make your online shopping experience as easy as possible. We are happy to provide an exchange, store credit, or refund for any items that are unused within 30 days of the delivery date.
An admin/restocking fee of 10% of the purchase price will be incurred for change of mind returns, no fee will be incurred for exchanges or store credits, or if the return is due to the product arriving damaged or faulty.
Change of Mind & Return Shipping
If you have changed your mind about a product, or have ordered an incorrect product, we will need to receive it back to us in the same condition it was delivered to you – unused, undamaged, and in its original packaging, without writing/stickers on the box, must be packaged in a separate master box or wrapped in paper.
Return shipping is at the customer’s expense and risk, we recommend taking out shipping insurance and will not be held responsible for lost or damaged returns. We will not reimburse shipping charges, and if you received free shipping on your order, you will not be reimbursed for our shipping cost with Australia Post.
If ordering through PayPal or AfterPay and you wish to return/refund your order, you will not be reimbursed the merchant fees as they are not refunded by PayPal or AfterPay.
Missing, Faulty or Damaged in Transit Items
When you receive your order, if there are any missing, faulty or damaged items, our customer service department must be notified within 48 hours of your order arriving. Please email us a photo and your order details within 48 hours to [email protected] and we will be happy to assist in replacing the items.
Send Returns to:
Raw Blend Returns
10/176 Bluestone Circuit
Seventeen Mile Rocks QLD 4073
Please include a copy of your order or invoice, an note explaining the reason for the product return along with your contact details.
If you have any questions please contact our friendly customer support at [email protected]
For international order returns details, please click here.