46If you are unhappy with any of your purchases we will gladly exchange or refund any new (unused & undamaged) products within 30 days of the purchase transaction. An admin/restocking fee of 10% of the purchase price will be incurred for returns, no fee will be incurred for exchanges or if the return is for warranty or repair reasons.
The product must be returned undamaged, in its original packaging (without writing on the box, must be packaged in a separate master box) and is submitted with proof of purchase. We will not reimburse shipping charges and customers returning products do so at their own cost and risk (we recommend taking out shipping insurance and will not be held responsible for lost returns). If returning a product please include a note explaining the reason for the product return along with your contact details.
Any items that are missing or that arrive broken or faulty will be replaced if we are notified within 7 days of receipt. For items that arrive broken or damaged, please email us a photograph and your order details within 7 days at firstname.lastname@example.org and the item will be promptly replaced.
We will not accept returns or offer refunds on any used products and will not be held responsible where a customer has made an incorrect choice regarding a product.
If ordering through PayPal or AfterPay and you wish to return/refund your order, you will not be reimbursed the merchant fees as they are not refunded by PayPal or AfterPay.
Send returns to:
Raw Blend Returns
10/176 Bluestone Circuit
Seventeen Mile Rocks QLD 4073
If you have any questions please contact our friendly customer support at email@example.com