When you place an order online with Raw Blend you will receive an immediate confirmation email with your order details. If, for any reason, Raw Blend doesn’t have the product you ordered in stock, we will contact you immediately to offer a refund or to let you know how long till stock arrives and create a back order.
We aim to dispatch your order the same or following business day your order is received. You will receive a tracking number via email once dispatched. When you receive your order, if there are any problems/faults with a product/order (including missing items) our Customer Service Department must be notified within 24 hours of receiving the goods.
You can order on our website and select “pickup at warehouse” as the shipping method and pickup from our warehouse in Seventeen Mile Rocks, Brisbane, Australia. As soon as your order is ready for pickup you will receive a notification.
Changing or Cancelling Orders
You may request a change or cancellation to your order ONLY within 1 hour of placing the order. If you contact us past 1 hour of the order submitted, then no further changes can be guaranteed. Please call and email us during business hours to change your order, and always have your order number ready. Please contact customer service at +61 7 3376 7630 or email@example.com.
Any items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Your order will be promptly shipped as soon as the product arrives and you will be notified by email with tracking details. No additional shipping fees will be charged.
We offer free shipping insurance on all products delivered within Australia. For international orders shipping insurance is additional and we will contact the customer after ordering.
Authority to Leave
All of our orders dispatch by default NO AUTHORITY TO LEAVE.
To authorise the driver to leave the parcel at the premises without being signed for you must write in the Order Comments ‘Authority to Leave’ AND click the checkbox.
If you specify Authority to Leave at the order checkout Raw Blend will not accept any liability should the parcel go missing or be damaged after being delivered. This also applies if you update your order via SMS or email directly with either the courier or our logistics provider after we have dispatched your order.
If you have any questions please contact our friendly customer support at firstname.lastname@example.org