We ship to Australia & NZ only (we ship specific products to certain countries upon email request):
- For Australian customers shipping is calculated at the order checkout by weight and location ( some specific products have a fixed shipping cost or free shipping). Shipping insurance is included free of charge for Australian orders.
- New Zealand shipping costs are calculated at checkout by order weight. We do not ship Food Dehydrators, Greenstar Juicers, Vitamix For Business Blenders & Water Filters (bench top) to New Zealand. If these items are ordered they will be refunded. Shipping Insurance is optional (and recommended) for New Zealand orders including Vitamix For Home blenders and parts. If your order value is over $500 we will contact you to see if you wish to take out shipping insurance. If you wish to take out insurance on orders under $500 please contact customer service. Raw Blend WILL NOT be held responsible for lost or damaged in transit New Zealand orders.
For Australian orders we ship with eParcel (Australia Post):
- Our eParcel service is a registered, trackable and fully insured service with signature on delivery.
- Customers will receive a tracking number via email once the order is dispatched. If you are not at the designated delivery location when the driver arrives, they will leave a card and you will need to collect the parcel from your local post office within 14 days.
- We can send to PO Boxes, Parcel Lockers and Parcel Points.
- We offer Express Post services if required for that special occasion.
- To authorise the driver to leave the parcel at the premises without being signed for you must write in the Order Comments ‘Authority to Leave Granted’ (by doing so you accept sole responsibility for any damage or theft that may arise).
New Zealand orders will be shipped by eParcel (Express Courier International) or by Aramex International and you will receive a tracking number via email once dispatched.
Items may be picked up and paid for at our office/warehouse: Unit 10, 176 Bluestone Circuit, Seventeen Mile Rocks 4073 Brisbane Australia. We have a showroom with our core products on display.
When your order has been processed and payment received, your order will usually be dispatched the same day or next business day (please note: we are not open weekends).
Please see below expected delivery times from time of dispatch:*
- QLD: 2-4 business days
- NSW: 4-6 business days
- VIC: 4-5 business days
- ACT: 4 business days
- SA: 5-6 business days
- TAS: 5 business days
- WA: 6-8 business days
- NT: 6-14 business days
- New Zealand: 2-3 days (providing the order does not get held up in customs)
- QLD: 1-2 business days
- NSW: 1-3 business days
- VIC: 1-2 business days
- ACT: 1 business days
- SA: 1-3 business days
- TAS: 1-2 business days
- WA: 2-3 business days
- NT: 3-4 business days
*Shipping times are expected but not guaranteed by Australia Post or Raw Blend (including express shipping). Delays may occur due to COVID 19 and limited flights.
If you have any questions please contact our friendly customer support at firstname.lastname@example.org